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山東省關(guān)于2018年谷物干燥機質(zhì)量調(diào)查情況的通報

2019-03-21 08:43:48 來源：山東省農(nóng)業(yè)農(nóng)村廳 閱讀量：19574 評論

導讀：2018年，我廳依據(jù)《中華人民共和國農(nóng)業(yè)機械化促進法》和《農(nóng)業(yè)機械質(zhì)量調(diào)查辦法》，對部分在用谷物干燥機產(chǎn)品進行了質(zhì)量調(diào)查，現(xiàn)將調(diào)查情況通報如下。

　　【中國農(nóng)機網(wǎng) 通知公告】 各市農(nóng)業(yè)農(nóng)村局，各有關(guān)農(nóng)機生產(chǎn)企業(yè)：
 
　　2018年，我廳依據(jù)《中華人民共和國農(nóng)業(yè)機械化促進法》和《農(nóng)業(yè)機械質(zhì)量調(diào)查辦法》，對部分在用谷物干燥機產(chǎn)品進行了質(zhì)量調(diào)查，現(xiàn)將調(diào)查情況通報如下。
 
　　一、基本情況
 
　　本次調(diào)查范圍為濟南、棗莊、東營、濰坊、濟寧、泰安、臨沂、德州、聊城、濱州和菏澤等11個市。調(diào)查對象為(2015～2017)年購買、使用滿一個作業(yè)季節(jié)(純作業(yè)時間滿100h或連續(xù)作業(yè)滿5天)且享受農(nóng)機購置補貼的連續(xù)式和循環(huán)式谷物干燥機用戶中抽取,共調(diào)查了連續(xù)式4家企業(yè)的4個型號和循環(huán)式12家企業(yè)的12個型號產(chǎn)品，涉及80個用戶。調(diào)查采取用戶滿意度測評的方法進行，由用戶對被調(diào)查產(chǎn)品安全性、可靠性、適用性以及售后服務狀況(以下簡稱“三性一狀況”)四項內(nèi)容分別進行滿意度五級評價，經(jīng)調(diào)查人員現(xiàn)場詢問、查看、取證后確認，得出不同用戶對該型號產(chǎn)品“三性一狀況”調(diào)查指標的單項滿意度分值。在此基礎(chǔ)上，調(diào)查人員按照用戶滿意度測評方法計算出相應型號產(chǎn)品的“三性一狀況”單項滿意指數(shù)和產(chǎn)品滿意指數(shù)評價分值。根據(jù)滿意指數(shù)分值所屬區(qū)間范圍，確定[90,100]為“很滿意”、[70,90)為“滿意”、[60,70)為“一般”、[40,60)為“不滿意”，(4 0,0]為“很不滿意”。
 
　　二、調(diào)查結(jié)果
 
　　調(diào)查結(jié)果顯示，用戶對谷物干燥機總體滿意指數(shù)評價值(循環(huán)式和連續(xù)式合計)為85.18分，評價為“滿意”，且產(chǎn)品滿意度評價為“滿意”及以上的產(chǎn)品占調(diào)查總數(shù)的93.75%，反映出用戶對產(chǎn)品的綜合評價較好。對“三性一狀況”四項內(nèi)容總體滿意指數(shù)綜合值分別為：安全性86.68分、可靠性84.75分、適用性86.37分、售后服務狀況82.62分。72.5%的用戶表示下次還會購買同一企業(yè)的產(chǎn)品。
 
　　各個調(diào)查產(chǎn)品用戶滿意指數(shù)評價得分見附表。
 
　　三、發(fā)現(xiàn)問題
 
　　從調(diào)查情況看，我省大多數(shù)在用谷物干燥機產(chǎn)品能夠滿足糧食烘干需要，但也存在一些需要重視的質(zhì)量問題。
 
　　(一)安全性方面
 
　　1.安全標志缺失較多。主要表現(xiàn)為部分產(chǎn)品標志材質(zhì)差、易脫落或缺損等。2.安全防護不到位。主要表現(xiàn)為部分產(chǎn)品未按照規(guī)定要求進行防護，對傳動鏈輪、皮帶輪等外露傳動、回轉(zhuǎn)件不加裝防護罩或缺損等。3.安全裝置未設(shè)置或失靈。存在使用過程中報警裝置失靈、出廠未設(shè)置安全裝置等。
 
　　(二)可靠性方面
 
　　1. 使用的零部件質(zhì)量較差。表現(xiàn)出的問題包括提升電機和風機電機損壞較嚴重、使用中除渣鏈條出現(xiàn)斷鏈、控制柜電源開關(guān)出現(xiàn)損壞、滿糧報警失靈、排糧電機調(diào)速控制器不靈敏、溫度傳感器不準確等。2.熱源裝置質(zhì)量存在問題。個別企業(yè)的熱風爐或爐芯存在質(zhì)量問題。
 
　　(三)適應性方面
 
　　1.部分產(chǎn)品處理量達不到企業(yè)明示值。2.部分產(chǎn)品降水能力和干燥作業(yè)質(zhì)量達不到標準要求。3.部分產(chǎn)品電器控制有效性和靈敏度、配套電機適用性方面存在問題。
 
　　(四)售后服務方面
 
　　部分企業(yè)售后服務不及時，服務承諾履行情況較差，產(chǎn)品配件供應不足，售后人員現(xiàn)場解決問題的能力差等。
 
　　四、原因分析
 
　　(一)部分企業(yè)質(zhì)量意識比較淡薄
 
　　一是缺乏對整個生產(chǎn)流程的質(zhì)量管控，重數(shù)量輕質(zhì)量現(xiàn)象還比較普遍。二是對零部件質(zhì)量關(guān)把控不嚴，材質(zhì)或部件選擇不當。
 
　　(二)一些產(chǎn)品技術(shù)含量不高
 
　　企業(yè)技術(shù)創(chuàng)新能力普遍較弱，產(chǎn)品設(shè)計不甚合理，能耗較高。多數(shù)干燥機熱源以煤炭為燃料，易將明火引入干燥機內(nèi)外部造成起火，缺乏必要的除塵環(huán)保裝置。
 
　　(三)有的企業(yè)售后服務能力不強
 
　　服務意識淡薄，忽視對產(chǎn)品售后服務保障。一是售后服務不及時。對所委托的售后服務經(jīng)銷商管理不善，服務不及時現(xiàn)象時有發(fā)生。二是三包期外配件不易購買。三是售后服務人員態(tài)度較差、不履行承諾，不能及時解決問題。
 
　　本次質(zhì)量調(diào)查結(jié)果公布前我廳已報農(nóng)業(yè)農(nóng)村部備案。下一步我廳將針對調(diào)查中發(fā)現(xiàn)的問題，向所涉及的生產(chǎn)企業(yè)發(fā)送一對一整改通知。生產(chǎn)企業(yè)要按照整改通知的要求，強化質(zhì)量安全意識，增強誠信經(jīng)營理念和社會責任，積極采取有效措施進行整改。整改期3個月，本省生產(chǎn)企業(yè)整改結(jié)果需經(jīng)企業(yè)所在市農(nóng)機化主管部門確認，外省企業(yè)整改結(jié)果需經(jīng)本省農(nóng)機化主管部門確認。企業(yè)收到整改通知后拒不整改或逾期達不到整改要求的，建議相關(guān)農(nóng)機鑒定機構(gòu)要按照有關(guān)規(guī)定注銷該產(chǎn)品的農(nóng)業(yè)機械推廣鑒定證書。
 
　　山東省農(nóng)業(yè)農(nóng)村廳
 
　　2019年3月18日
 

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